Refund policy

Returns & Refunds

We hope you love your Yousi piece. However, if something’s not quite right, here’s how we handle returns and refunds.

Change of Mind

We accept returns for change of mind within 14 days of receiving your order, as long as:

  • The item is unused and unwashed

  • It’s in its original condition and packaging

Return shipping costs are at your expense, and we recommend using a tracked service; we can’t refund items lost in transit.

To start a return, please email hello@yousi.com.au with your order number and reason for return. We’ll guide you from there.

Damaged or Faulty Items

We quality check everything before it leaves us, but if something arrives damaged or faulty, please get in touch within 7 days of delivery.

Send us a photo and a brief description at hello@yousi.com.au, and we’ll make it right with a replacement, refund, or store credit.

Refund Notes

  • Refunds are processed to your original payment method once the return is received and approved

  • Original shipping charges are non-refundable

  • Sale or final markdown items are not eligible for return unless faulty

If you have any questions, just reach out — we’re here to help: hello@yousi.com.au